BusyTotBox.com

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FAQ’S

How can a Busy Tot Box save me time?
How can a Busy Tot Box save me money?
What are the recommended ages for the subscriptions?
What if we do not celebrate traditional holidays?
Can I purchase subscriptions for more than one child at a time?
When will I receive my first Busy Tot Box?
When will my monthly Busy Tot Box arrive?
Do I have to place my order on-line?
Is it safe to order on-line?
Will my information be shared?
Will I be charged sales tax?
Are there any shipping charges?
What form of payment do you accept?
How can I change the shipping address for my subscription?
Can I get a replacement if I receive a damaged Busy Tot Box?
Can I cancel my subscription?
Can I return a Busy Tot Box if I am not satisfied?

How can a Busy Tot Box save me time?
Craft activities are already planned, prepared, and at your door each month, complete with materials, instructions, and fun facts. No shopping. No looking for extra supplies. Plus you can take them with you for a simple travel activity. In addition, recipes will be provided to minimize your meal planning and recipe searching. And at least one snack or quick prep food item will also be included so you can give them a trial run before finalizing your grocery list.

How can a Busy Tot Box save me money?
Everything you need comes directly to your door, besides a few common household supplies like scissors, tape, glue, or markers. No purchasing or storing miscellaneous craft supplies. No driving to various stores. Plus, the recipes that are included are ones that we consider to be “tried and true”, so no wasting money on meals that flop. And you can taste test a variety of snacks before buying larger sizes. You can’t afford not to subscribe!

What are the recommended ages for the subscriptions?
All craft kits are designed for boys and girls ages 3 to 10 years old; however, they offer enjoyment for all ages, including little ones with adult supervision or older children and adults needing to expand their crafting skills. The surprise gifts are also recommended for the same age group. However, the fun facts, recipes, and snacks are enjoyable for all ages.

What if we do not celebrate traditional holidays?
All standard Busy Tot Box subscriptions include holiday crafts, such as Easter, Halloween, Thanksgiving, Christmas, and many other holidays with lesser religious origins. If you prefer to not receive holiday crafts, please indicate “No” on the order form for each child when asked if he/she celebrates traditional holidays. A general craft kit of equitable value will be sent in place of any holiday crafts.

Can I purchase subscriptions for more than one child at a time?
Absolutely! If shipping to the same address, we offer a cost-effective option of adding additional craft kits, surprise gifts, and snack items for each additional child in the household. They will receive one package each month with multiple kits and items inside. However, separate orders must be placed if shipping to different addresses or if ordering more than one type of subscription.

When will I receive my first Busy Tot Box?
Orders placed by the 10th of the month are guaranteed to receive the following month’s Busy Tot Box (within approximately 3 weeks). Orders received after the 10th will receive their first mailing within 2 months.

When will my monthly Busy Tot Box arrive?
Monthly Busy Tot Boxes are intended to arrive within the first few days of each month.

Do I have to place my order on-line?
No. You may print and complete the subscription order form and mail it with payment or provide your credit card information for processing. Click here to print the order form. A $30 charge will be applied to all returned checks. Packages are only shipped after payment has cleared.

Is it safe to order on-line?
For your on-line ordering safety, we use a secure server for processing all orders and recording your credit card information.

Will my information be shared?
No, we respect your privacy. We will not sell or rent your information. Your information will be held in strict confidence.

Will I be charged sales tax?
Sales tax will only apply to purchases shipped to California addresses.

Are there any shipping charges?
No. Shipping is included for Busy Tot Boxes mailed within the continental United States. For shipments going outside the continental US, please contact us for estimated shipping costs.

What form of payment do you accept?
We accept ATM debit cards, Visa, MasterCard, Discover, and American Express payments via our website, by fax, or by phone. If you would like to pay by personal check, cashier’s check, or money order, you may print, complete, and submit the order form with payment. Click here to access the order form. All payments must be made in U.S. funds. A $30 charge will be applied to all returned checks. Packages are only shipped after payment has cleared.

How can I change the shipping address for my subscription?
If you have a change of address, simply print and complete the Change of Address Form and return it via mail or fax, or click here to submit the form on-line. Depending on when the modification is received, the change may not be effective until the second succeeding shipment.

Can I get a replacement if I receive a damaged Busy Tot Box?
Yes, we will correct any issues with defective products. Simply contact our office within 30 days via mail, telephone, or e-mail and we would be happy to assist you with a replacement or refund.

Can I cancel my subscription?
Yes, subscriptions may be cancelled. Expiring subscriptions will cancel automatically if a renewal is not received in advance as all mailings are sent on a pre-paid basis. However, if you choose to cancel your subscription early, then please notify us via mail, telephone, or e-mail so that we may promptly process your request. To help us better serve you, please identify your reason for cancellation. If there are pre-paid months remaining on your subscription, then a refund will be issued for the balance, minus a $3.00 cancellation processing fee. Refunds are limited to maximum of 3 months of pro-rated subscription costs. Please note that depending on when cancellation notification is received, you may be sent one additional mailing. Please allow up to 4 weeks to process any remaining refund due.

Can I return a Busy Tot Box if I am not satisfied?
Yes, Busy Tot Box offers a 30-day guarantee on all subscriptions. If you are not completely satisfied with a mailing, you may return it for a refund of the purchase price as long as all items are still in their original, sealed packages. The customer is responsible for any shipping and handling charges, and a $5.00 return processing and restocking fee will be charged. To request a refund, please include a note identifying why the package has not met your expectations, and provide your name, address, phone number, and original receipt (i.e. copy of your subscription purchase confirmation sent via e-mail or packing slip.) Please allow up to 4 weeks to process any remaining refund due. It is recommended that you utilize a package tracking service and/or insure your parcel when sending items back as we cannot refund items that we do not receive. Mail returns to:

Busy Tot Box
Attn: Customer Service
PO Box 274
Kerman, CA 93630